Privacy notice

Who we are

This website, www.lunamaramarble.com, is run by LUNAMARA Marble Studio in Windhoek, Namibia. We decide how the personal details you send us are used. You can reach us at lunamaramarble@gmail.com.

What we collect

When you send an enquiry, we receive the details you enter: your name and email address, and, if you add them, your country, the interest you choose, the work you ask about and your message. We also record the time the enquiry arrived and give it a reference.

If you agree to analytics, Google Analytics counts your visit: the pages you open, roughly where you are, the device and browser you use, and how you reached the site. It does not tell us who you are. If you decline, Google Analytics sets no cookies and we receive none of this.

We do not ask you to create an account, we take no payments on this website and we do not sell your details.

Why we use it

We use the details in an enquiry only to read it, answer it and keep track of the conversation that follows, such as a dossier on a work, a commission, a place on the workshop or a studio visit. We use the analytics figures, which you have agreed to, to see which parts of the site are read and to improve them.

Where it goes

The website and its enquiry service run on Amazon Web Services in Frankfurt, Germany. Each enquiry is stored there, emailed to the studio through Amazon’s email service, and delivered to the studio’s inbox, which is hosted by Google.

Each enquiry is also passed to the enquiry system of Transfigured Universe, which helps the studio manage and answer its enquiries.

Analytics, if you agree to it, is provided by Google through Google Tag Manager and Google Analytics, and may be processed outside Namibia and the European Union.

Images in the Certificate Register are loaded from Google Drive. Links to Instagram, YouTube, LinkedIn and other sites take you to services with their own privacy notices.

How long we keep it

We keep an enquiry for as long as we need it to answer you and to look after the relationship that follows. Ask us at lunamaramarble@gmail.com and we will delete it, unless we must keep a record by law.

Your choices

You may ask us at any time what we hold about you, to correct it, to delete it, or to stop using it. Write to lunamaramarble@gmail.com and we will answer you. If you are not satisfied with our answer, you may also complain to the data protection authority where you live.

Cookies and storage

The site remembers your analytics answer in your browser’s storage, under the name lnm-consent, so that it does not ask again on every page. Google Analytics sets its cookies, whose names begin with _ga, only after you agree. When you change your answer to no, the site removes them.

You can change your answer at any time with the button below, or with “Cookie choice” at the foot of any page.

Changes to this notice

If we change how we use your details, we will update this page and the date at its foot.